FAQ

  • Yes. Lab testing is essential to ensure safe, personalized treatment and is included as part of your initial consultation.

  • The fee covers a one-on-one consultation with a physician and comprehensive lab work. This ensures your treatment plan is based on your specific health profile and goals.

  • No — and that’s by design. By staying independent of insurance networks, we provide personalized, results-driven care without limitations. Insurance companies often don’t recognize the value of preventative hormone optimization and may deny necessary labs, medications, or follow-ups. We believe your care should be decided by you and your doctor — not dictated by billing codes.

  • We review every case individually. If you’re not a candidate for testosterone therapy, your physician will discuss alternative options that may still help you reach your goals.

  • Once your treatment plan is finalized, medications are typically delivered within a few days, depending on the compounding pharmacy’s shipping timelines in California.

  • Yes, but not frequently. If your treatment is stable, labs may only be required every 6 to 12 months. If adjustments are needed, we may check labs more often to ensure safety and effectiveness.

  • As often as you need. Your membership includes direct access to your physician, whether for quick questions, treatment adjustments, or routine follow-ups. This is part of the concierge experience we offer.

  • Yes. All shipments are sent in plain packaging for privacy and convenience.

  • We offer a variety of formulations — including injections, creams, and more — and will tailor your plan to what works best for your lifestyle and goals.

  • Yes, you can pause or cancel your membership at any time.

  • We recommend a 3-month initial commitment to properly monitor labs and response to therapy. After that, you’re free to continue or cancel as needed.

  • We currently operate only in California. If you move, please check with us to see if we’re licensed in your new state.

  • Not at this time — our focus is exclusively on hormone optimization for men.

Personalize Your Health Care