FAQ

Yes. Lab testing is essential to ensure safe, personalized treatment and is included as part of your initial consultation.

The fee covers a one-on-one consultation with a physician and comprehensive lab work. This ensures your treatment plan is based on your specific health profile and goals.

No — and that’s by design. By staying independent of insurance networks, we provide personalized, results-driven care without limitations. Insurance companies often don’t recognize the value of preventative hormone optimization and may deny necessary labs, medications, or follow-ups. We believe your care should be decided by you and your doctor — not dictated by billing codes.

We review every case individually. If you’re not a candidate for testosterone therapy, your physician will discuss alternative options that may still help you reach your goals.

Once your treatment plan is finalized, medications are typically delivered within a few days, depending on the compounding pharmacy’s shipping timelines in California.

Yes, but not frequently. If your treatment is stable, labs may only be required every 6 to 12 months. If adjustments are needed, we may check labs more often to ensure safety and effectiveness.

As often as you need. Your membership includes direct access to your physician, whether for quick questions, treatment adjustments, or routine follow-ups. This is part of the concierge experience we offer.

Yes. All shipments are sent in plain packaging for privacy and convenience.

We offer a variety of formulations — including injections, creams, and more — and will tailor your plan to what works best for your lifestyle and goals.

Yes, you can pause or cancel your membership at any time.

We recommend a 3-month initial commitment to properly monitor labs and response to therapy. After that, you’re free to continue or cancel as needed.

We currently operate only in California. If you move, please check with us to see if we’re licensed in your new state.

Not at this time — our focus is exclusively on hormone optimization for men.

Testora Health partners with Strive Pharmacy, a licensed U.S. pharmacy that dispenses medications for our patients. Strive Pharmacy operates independently and is not owned or managed by Testora Health. Patients may also request that their prescriptions be sent to a pharmacy of their choice.

Pharmacy Contact Information
Strive Pharmacy
8950 Villa La Jolla Dr, Suite C225
La Jolla, CA 92037
Phone: (858) 888-0523