Privacy Policy

Last Updated: 8/10/2025

Testora Health (“we,” “our,” “us”) is committed to protecting your privacy and safeguarding your personal and health information. This Privacy Policy explains how we collect, use, store, and share your information when you use our telemedicine services, website, and related offerings (“Services”).

1. Information We Collect

We may collect the following types of information:

a. Personal Information

  • Name, date of birth, address, phone number, email address

  • Payment information (processed via secure third-party services)

b. Health Information (Protected Health Information – PHI)

  • Medical history, symptoms, test results, prescriptions, treatment notes

  • Data collected during telehealth visits (video, audio, chat)

c. Technical Information

  • IP address, device type, browser type, cookies, and usage data

2. How We Use Your Information

We use your information to:

  • Provide medical evaluation, diagnosis, treatment, and follow-up

  • Schedule appointments and manage your account

  • Process payments for Services

  • Communicate with you about your care, reminders, and updates

  • Comply with legal and regulatory requirements

3. How We Share Your Information

We may share your information:

  • With pharmacies, labs, or other healthcare providers involved in your care

  • With technology vendors under Business Associate Agreements (BAAs) to maintain HIPAA compliance

  • When required by law (e.g., public health reporting, subpoenas)

  • To protect the safety, rights, or property of Testora Health, our patients, or the public

We do not sell or rent your personal or health information.

4. Data Protection & Security

  • All telehealth sessions are conducted via HIPAA-compliant platforms.

  • PHI is stored in encrypted, secure systems.

  • We restrict access to PHI to authorized staff and clinicians only.

  • While we take reasonable precautions, no method of transmission over the Internet is 100% secure.

5. Your Rights Under HIPAA

You have the right to:

  • Access and obtain a copy of your medical records

  • Request corrections to your health information

  • Request restrictions on certain uses or disclosures

  • Receive confidential communications in an alternative manner

  • File a complaint if you believe your privacy rights have been violated

Requests can be made in writing to the contact information below.

6. Cookies & Online Tracking

Our website may use cookies to enhance your experience. You may adjust your browser settings to block cookies, but some features may not work properly.

7. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on our website with a revised “Last Updated” date.

 

Contact Information:
Testora Health
45 S Arroyo Pkwy Ste 1035, Pasadena, California 91105
support@testorahealth.com

(323) 744-6258